Our team supports strategic thinking to keep City staff delivering great service.
Glendale Lean Six Sigma Team
The following City staff have been trained in Lean Six Sigma methodology, a toolkit for improving performance. They complement the IPA Team by bringing cross-departmental expertise to special projects across City departments.
Dorine Martirosian Yvette Neukian
Code Enforcement Division
Community Services & Parks
Karine Grigoryan Sevag Garabetian Koko Panossian
Catherine Nguyen AC Brogdon Mary Gonzalez Tracy McCollum Angelina Shoemake
Anita Shandi Julie Schaeffer
Information Services Department
Glendale Water & Power
James Saenz Miriam Padron
Public Works Department
Craig Hinckley John Hicks
At IPA, we aim to create an environment where City staff feels comfortable in trying new things, is encouraged to think about the perspective of the community first, is motivated to reduce complexity and is inspired to share their work early with the ultimate goal of providing responsive services.
West Coast Innovation Convening
The West Coast Innovation Convening was founded by the LA i-team to connect innovation departments in the region. By connecting industry leaders to a network of 80+ civic leaders, this initiative creates a forum to share best practices, facilitates connection, knowledge sharing and strengthens the innovation infrastructure to help advance government.
Los Angeles City
Los Angeles County
At IPA, we aim to instill a culture of learning and customer-centered thinking in City employees by partnering with strategic organizations. Our collaborations include:
Human Centered Design Training
Robert Burack, Brocade Studio, Harvard Ash Fellow
Providing City employees with a framework for designing services in a way that puts the human at the center vs. the organization.
Design Thinking Training
Building and testing tools built on input from key stakeholders.
Behavioral Science Training
Behavioural Insights Team
Using insights from behavioral science to design and test City services and programs.
Startup In Residence
A national program that connects startups with government agencies to develop technology products that expeditiously solve civic challenges.
A design studio that works with cities, non-profits, and civic-minded leaders to communicate key messages to engage audiences.
Each year IPA partners with different schools in southern California to tap into the fresh perspective of local talent while providing students with valuable public sector experience. These students help augment IPA’s work and leave with a solid body of work and valuable networks they can use to build their careers.
Professor Thomas Lynch Tamar Bezjian Danielle Huguenard
Professor Thomas Lynch Edward Padilla Luis Orendain
Professor Thomas Lynch Tanya Sanchez Courtney Reddix Michael Salazar Priscilla Parks Julie Chirino Ronnie Ramirez Gabriela Prince Dalia Ulloa Susana Lopez