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Innovation

Our Innovation work introduces new ideas, approaches, and techniques to the City organization.

We bring stakeholders together to collaboratively solve problems and design user-friendly tools that bring meaningful impacts to the City.

Innovation Sources

Audits

Recommendations from audits

Best Practices

Best practices from our civic innovation partners

Feedback

Feedback from City staff

What We're Working On

Innovation Project
Featured Project

Digital Fee Calculator

The Digital Fee Calculator automates the calculation of impact fees to reduce errors.

Digital Fee Calculator

Impact

An IPA audit revealed that fee calculations contained errors. We assembled a team of stakeholders to create and test the Digital Fee Calculator to eliminate errors.

Paper Forms Digital Forms

In Progress

Police Recruiting
Police Recruiting

IPA has partnered with the Glendale Police Department to help attract qualified candidates and reflect the diversity of the community.

Innovation Project
Digital Signature
Digital Signature

IPA and a Lean Six Sigma team are replacing wet signatures with digital signatures for recreation classes, while strategizing for how digital signatures could be scaled City-wide.

Lean Six Sigma
STiR
STiR

IPA has partnered with the national Startup in Residence program in order to recruit tech startups to solve a city challenge for the Library.

Innovation Project
Website Improvements
Website Improvements

IPA and a Lean Six Sigma team are developing and testing new solutions to improve the City of Glendale website.

Lean Six Sigma
Homelessness Toolkit
Homelessness Toolkit

IPA’s Innovation Team is developing a toolkit that will help the Homeless Programs staff integrate better with local care providers and optimize their management of care grants.

Innovation Project
Overlapping Services
Overlapping Services

IPA and a Lean Six Sigma team are partnering with the Community Services & Parks and the Library, Arts & Culture departments to create more user friendly experiences and synergize their different services.

Lean Six Sigma
Transformer Inventory
Transformer Inventory

IPA’s Innovation Team is helping the Water and Power Department clean their historical database and create a tool to help predict transformer failure.

Innovation Project
City-wide Job Shadowing Program
City-wide Job Shadowing Program

IPA and a Lean Six Sigma team are launching a City-wide job shadowing program that breaks down bureaucratic silos and allows employees to share institutional knowledge and learn more about how their individual roles fits into the larger picture of City operations.

Lean Six Sigma

Past Projects

Tree Management Consolidation
Tree Management Consolidation

The team concluded that consolidating tree management into the Public Works department would create an efficient allocation of resources that offered simplicity for residents and staff by providing a uniform management of resources.

Lean Six Sigma
Employee Incentive Tracker
Employee Incentive Tracker

IPA created a tool for Glendale’s Integrated Waste team that automated data logging and report generation. This reduced redundancies for staff and allowed the IW team to start auto-generating critical reports on a daily basis.

Innovation Project

About Our Team

Since 2012, the City of Glendale has dramatically reduced staffing and spending. Our department was established to help City staff maintain exceptional service with reduced resources.