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Innovation

Our Innovation work introduces new ideas, approaches, and techniques to the City organization.

We bring stakeholders together to collaboratively solve problems and design user-friendly tools with meaningful impacts.

Innovation Sources

Audits

Recommendations from audits.

Best Practices

Best practices from our civic innovation partners.

Feedback

Feedback from City Council and staff.

What We're Working On

Featured Project

Adversaries to Innovation

The game where innovators turn adversaries into allies

Adversaries to Innovation

Adversaries to Innovation is a collaborative game created by Glendale IPA staff Greg Kajszo and Michelle Priest. You win by sharing strategies that turn “adversaries” in your work life into meaningful allies. The game is meant to help teams facilitate problem solving techniques in an environment that encourages clever and creative thinking. Best of all, we’ve put it into the public domain, which means that is it now a free resource for anyone who wants to use it as an educational tool!

Adversaries to Innovation is the property of the City of Glendale, California and is to be used for public and educational use only.

In Progress

Building Inspection Trainee Program
Building Inspection Trainee Program

IPA has partnered with the Community Development Department to inspire and empower the next generation of building inspectors by building a career pipeline from local schools to City Hall.

Innovation Project
Fire Prevention Bureau
Fire Prevention Bureau

Following an internal audit, IPA partnered with the Fire Prevention Bureau to update their policies and procedures.

Innovation Project
Police Recruiting
Police Recruiting

IPA has partnered with the Glendale Police Department to help attract qualified candidates and reflect the diversity of the community.

Innovation Project
Digital Signature
Digital Signature

IPA and a Lean Six Sigma team are replacing wet signatures with digital signatures for recreation classes, while strategizing for how digital signatures could be scaled City-wide.

Lean Six Sigma
Connecting tech startups to City Hall
Connecting tech startups to City Hall

IPA has partnered with the national Startup in Residence program to implement security improvements for visitors of our Central Library Branch. Tech startup, Sigma, is working to implement digitized locks on the conference rooms doors; allowing patrons to control access during their reservation window. 

Innovation Project
Website Improvements
Website Improvements

IPA and a Lean Six Sigma team are developing and testing new solutions to improve the City of Glendale website.

Lean Six Sigma
Homelessness Toolkit
Homelessness Toolkit

IPA’s Innovation Team is developing a toolkit that will help the Homeless Programs staff integrate better with local care providers and optimize their management of care grants.

Innovation Project
Overlapping Services
Overlapping Services

IPA and a Lean Six Sigma team are partnering with the Community Services & Parks and the Library, Arts & Culture departments to create more user friendly experiences and synergize their different services.

Lean Six Sigma

Past Projects

Digital Fee Calculator
Digital Fee Calculator

An internal audit revealed that when calculating fees there weren’t any formal instructions for completing contracts; leading to extraneous processing times. We assembled a team with the Community Services and Parks Department to create the Digital Fee Calculator, which reduced calculation time from an average of 23 minutes to 2 minutes.

Innovation Project
Machine Learning for Transformers
Machine Learning for Transformers

Inspired by a recent audit on transformer inventory, IPA’s Innovation Team partnered with Glendale Water and Power to develop a machine learning model capable of predicting transformer lifespan in the City with an 80% confidence score (and growing).

Innovation Project
Digital Recruitment
Digital Recruitment

IPA was invited to partner with the Glendale Fire Department to build a custom recruitment website that incorporates user friendly tools and intuitive design features. Glendale Fire Department’s website, JoinGFD.com, assists candidates in navigating the multi-step process.

Innovation Project
Online Reservations
Online Reservations

IPA has enlisted the help of a winner from this year’s Glendale Tech Week Hackathon to help improve the City’s Library Web Reservation Page.

Innovation Project
City-wide Job Shadowing Program
City-wide Job Shadowing Program

IPA and the Lean Six Sigma team launched a City-wide job shadowing program to break down bureaucratic silos, and allow employees to share institutional knowledge to learn more about how their individual roles fit into the larger picture of City operations.

Lean Six Sigma
Tree Management Consolidation
Tree Management Consolidation

IPA and the Lean Six Sigma team helped consolidate tree management into the Public Works Department in order to facilitate an efficient allocation of resources and simplicity for residents and staff.

Lean Six Sigma
Employee Incentive Tracker
Employee Incentive Tracker

IPA created a tool for Glendale’s Integrated Waste team that reduced data logging redundancies and automatically generated reports for IW staff. The reports promote fiscal responsibility and improved trash collection services; increasing the quality of life for Glendale residents.

Innovation Project

About Our Team

Since 2012, the City of Glendale has dramatically reduced staffing and spending. Our department was established to help City staff maintain exceptional service with reduced resources.