Our Performance work builds the City’s capacity to collect, analyze, and communicate the meaning of data through metrics.
We collaborate with City departments to identify meaningful indicators that demonstrate continuous improvement.
What are KPIs?
Key Performance Indicators or KPIs are the metrics we use to measure performance. They allow us to evaluate the success of City activities and programs. We help keep track of KPIs based on the 10 priorities established by the City Council:
- Fiscal Responsibility
- Economic Vibrancy
- Safe & Healthy Community
- Community Services and Facilities
- Informed & Engaged Community
- Exceptional Customer Service
- Balanced, Quality Housing
- Arts & Culture
- Infrastructure & Mobility
Raw data sets are also available for your own analysis.
About Our Team
Since 2012, the City of Glendale has dramatically reduced staffing and spending. Our department was established to help City staff maintain exceptional service with reduced resources.