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Glendale IPA is a city department that finds new ways to deliver great service to the City.

Our mission is to collaboratively solve City challenges through research, data and design.

The IPA Model

The IPA Model

We create sustainable solutions and measurable success with our model.

Innovation, Performance and Audit work in concert to create evidence based solutions and measurable success.

Our Recent Work

Featured Project

Help the Community Better Understand COVID-19

We created a data dashboard for the community to better understand how COVID-19 is moving through Glendale. An average of over 1,000 visitors per day visit the page since its creation in March 2020. The dashboard helps City leadership make decisions backed by data and helps residents better understand how Glendale compares to the larger region at a quick glance without having to read lengthy reports.

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Innovation projects improve efficiencies of city government work to save taxpayer dollars.

Featured Performance Analysis

Glendale's COVID-19 Dashboard

IPA is assisting City Hall in monitoring the spread of COVID-19 in the Glendale community.

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Performance metrics track and report progress toward city council priorities in a meaningful way.

Featured Audit

PCI Compliance (Virtual)

An assessment of the City’s ongoing compliance with its PCI Policy and Procedures.

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Audit reports create an actionable plan for improvements to City operations based on in-depth analysis.

About Our Team

Since 2012, the City of Glendale has dramatically reduced staffing and spending. Our department was established to help City staff maintain exceptional service with reduced resources.